dicebet Privacy Policy

1 Introduction and Applicability

dicebet is an online gaming and betting platform operated for Bangladeshi users. This privacy policy applies to dicebet's website, mobile application, and other services. By using our platform, you are considered to have given your consent to the terms of this policy.

This policy is linked to our Terms and Conditions and both documents should be read together. If you disagree with any part of this policy, please refrain from using our services.

This privacy policy applies to:

• All members registered at dicebet
• Those who visit our website but are not registered
• Any person who contacts our customer service
• Mobile application users

2 What Information Is Collected

dicebet collects various types of information, broadly divided into two categories: personal information and non-personal information.

2.1 Personally Identifiable Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number and email address
• Residential address
• National ID card or passport details (for identity verification)

2.2 Financial and Transaction Information

• Deposit and withdrawal history
• Payment method details (account information related to bKash, Nagad, Rocket, Upay)
• General bank account information (for bank transfers)
• Betting and gaming history

2.3 Technical and Usage Information

• IP address and device identification information
• Browser type and operating system
• Time spent on the website and pages visited
• Login time and geographic location (IP-based, not GPS)

3 How Information Is Collected

dicebet collects information in the following ways:

3.1 Direct Collection

Information you provide directly when filling out the registration form, submitting documents for account verification, or contacting customer service is collected at that time.

3.2 Automatic Collection

Technical information is automatically collected through cookies, log files, and similar technologies while you use our platform. This information is used to improve your browsing experience and ensure security.

3.3 Information Received from Third Parties

We may use trusted third-party services for identity verification. Relevant information may also be received from payment gateways during payment processing.

4 Purposes of Using Information

dicebet uses your information only for specific and legitimate purposes. We never process your information unnecessarily.

1. Account Management: For registration, login, account verification, and confirming identity.
2. Service Delivery: For operating gaming and betting services, processing payments, and managing bonus programs.
3. Customer Service: For responding to your inquiries or complaints and providing assistance. Our customer service team is available 24/7 in both Bengali and English.
4. Fraud Prevention: For maintaining account security, detecting suspicious activity, and stopping fraudulent transactions.
5. Legal Compliance: For complying with applicable laws and regulations.
6. Service Improvement: For improving the platform by analysing user experience.
7. Communication: For sending relevant updates, promotional information (based on your consent), and important notifications.

5 Sharing Information with Third Parties

dicebet does not sell, rent, or commercially transfer your personal information. However, information may be shared with third parties in certain circumstances:

5.1 Service Provider Partners

We rely on trusted third parties for payment processing, identity verification, technology services, and customer support. These organisations are required to use information only for the specified purpose and adhere to our privacy standards.

5.2 Disclosure for Legal Reasons

Information may need to be disclosed due to a court order, government authority directive, or legal obligation. In such cases, only the minimum necessary information required under applicable law is provided.

5.3 Business Changes

In the event of a merger, acquisition, or business transfer, user information may be transferred. However, you will be informed in advance and the protections of this privacy policy will continue to apply.

5.4 With Your Consent

For any purpose other than those mentioned above, your explicit consent will be obtained before sharing information.

6 Cookies and Tracking Technologies

The dicebet website uses cookies. Cookies are small text files stored on your device that help us improve the quality of our services.

6.1 Types of Cookies

• Essential Cookies: Without these, the website cannot function properly. They are used to maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences, language settings, and other personalised choices.
• Analytics Cookies: To analyse site usage patterns and improve services. Information obtained from these cookies is generally anonymous.

6.2 Cookie Controls

Most browsers have settings to accept or reject cookies. However, disabling essential cookies may affect some important functions of the platform.

7 Data Protection and Security

dicebet takes multiple technical and organisational measures to ensure the security of your information:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL technology.
• Data Encryption: Sensitive information stored on our systems is protected by industry-standard encryption technology.
• Access Controls: Only authorised personnel can access specific data, and their access is strictly logged.
• Security Audits: Regular security reviews and vulnerability detection programmes are conducted.
• Firewalls and Intrusion Detection Systems: Advanced technology is used to prevent unauthorised access.

That said, transmitting information over the internet is not entirely without risk. We work to provide maximum protection, but no system can be guaranteed to be 100% secure. It is therefore also important that you keep your own password secure and avoid logging in from unfamiliar devices.

8 Data Retention Period

dicebet retains your information only for as long as necessary. The retention period is determined by the type of information:

• Account Information: For as long as the account is active and for the applicable legal period after it is closed.
• Transaction Records: For the period set out under applicable regulations on financial records.
• Communication Records: Customer service information is retained for a reasonable period after the relevant issue is resolved.
• Marketing Information: Until you withdraw your consent.

Once the specified period has passed, information is securely deleted or fully anonymised.

9 User Rights

You have the following rights over your personal information. To exercise these rights, please contact our customer service:

9.1 Right to Access

If you wish to know what information we hold about you, you may request disclosure.

9.2 Right to Rectification

If any of your information is incorrect, you may request that it be corrected. You can also update general information yourself from your account settings.

9.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information for a specified period due to legal obligations.

9.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. We will stop using your information for that purpose as soon as we receive your objection.

9.5 Right to Data Portability

You may request your information in a common, machine-readable format.

For more details on responsible gaming and your account, please read our Responsible Gaming Guidelines.

10 Protection of Minors

dicebet strictly follows a 21+ age policy. Our services are intended only for adults aged 21 or above.

We do not intentionally collect any information from minors. An age verification process is followed at the time of registration. If we become aware that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed.

To protect minors, parents and guardians are encouraged to monitor their children's internet use.

11 Policy Changes

dicebet may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, a notification will be sent to the registered email or mobile number.

Continued use of the platform after a policy change will be taken to mean that you have accepted the revised policy. We therefore recommend that you review this page regularly.

Answers to any questions about this privacy policy may be found in our FAQ, or you may contact us directly.

12 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:

• Live Chat: Via the live chat option on the website, available 24/7
• Email: [email protected]

Our customer support team is ready to answer your questions in both Bengali and English. We try to respond to your requests as quickly as possible.

To learn more about dicebet, visit our About Us page.